Refund Policy
Full Refund Guarantee
Overview
If you’re not completely satisfied with your escape room, we’ll give you a full refund — no questions asked.
Limitations
Refunds are limited to one escape room per educator. We can’t offer multiple refunds or refund additional purchases beyond the first one. This helps keep things fair for everyone.
How to Request a Refund
Email us through our contact page with your name, order number, and the name of the escape room. We’ll issue your refund to the original payment method within 7 business days.
Important Notes
We can only issue refunds for purchases made directly on playpuzzlepunks.com. If you purchased on TeachersPayTeachers, please refer to their refund policy.
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